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Return Policy
 
 
Heavy Duty Store Return Policy
 
You must contact us for a Return Goods Authorization (RGA).
     Phone: 1-888-774- 3289
     Email: rma@heavydutystore.com
 
Returns Must Meet ALL Applicable Criteria . If your returned product does not match all applicable criteria listed below, it may be rejected by our Returns Warehouse and returned to you.
 
  • Unless otherwise stated, you have 30 days to return the product.
  • Customer may be subject to a 15% restocking charge on all items returned to HeavyDutyStore.com.
  • SPECIAL ORDER ITEMS ARE NOT RETURNABLE.
  • Any stock item ordered in quantities greater than our normal stock levels and/or purchased as a separate order from our manufacturer is considered a SPECIAL ORDER and subject to these terms.
  • Custom cut chains and ropes are non-returnable.
  • Heavy Duty Store is not responsible for returned shipping fees.
  • If customer refuses a correctly filled and shipped order, then the customer is responsible for all shipping charges (to and from delivery address)
  • All returns must be in resalable condition with all original packaging and instructions.
  • We will credit the original card that the purchase was made on within 3-7 days after your return has been received and approved.
  • If you are returning a non-defective product, you must pay return shipping fees.
  • All sales outside of the Continental United States and Canada, are final.
  • If you are returning a defective product, you may be required to pay the initial shipping fee. Credit or replacement will be issued once item is inspected and verified by the manufacturer.
  • If your return qualifies for a replacement, we will cover shipping costs back to you.
  • Manufacturer warranties on products are passed in full to the customer less any shipping/handling charges.
 
All returns must include the following:
  • Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
  • Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product
  • Removal of the UPC code voids any possibility of return regardless of RGA or credit request status.
  • Valid Return Merchandise Authorization (RGA). See RGA Conditions, below.
  • Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
  • All accessories (chargers, batteries, tools, etc.)
  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • The RGA number must not be written on the original manufacturer's packaging or box. Please write the RGA number on the label used to return the item or the brown shipping box.
 
 
 
 
Return Policy changes: This Return Policy was last changed on January 12, 2009. If HeavyDutyStore.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document. HeavyDutyStore.com may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted. Thank-you for your business and please contact us with any questions at 1-888-77HEAVY (1-888-774-3289) or cisco@heavydutystore.com.

 

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